Refund policy

Refund and Returns Policy:

1. Consumer Guarantees: The Artist acknowledges and makes every effort to adhere to the consumer guarantees outlined in the Australian Consumer Law (ACL). These guarantees include that goods and services must be of acceptable quality, fit for their purpose, and match any description provided.

2. No Returns for Change of Mind: We do not accept returns for change of mind. Please carefully review product details, specifications, and sizing information before making a purchase.

3. Faulty or Defective Products: If you receive a faulty or defective product, please contact us within a reasonable time from the date of purchase. We will provide you with instructions on how to return the item, and you may be eligible for a refund, replacement, or repair as required by the ACL.

4. Refund Process: To initiate a return for a faulty or defective product, please contact our customer service team at enquires@hannaedwardsart.com. Provide proof of purchase, such as a receipt or order confirmation. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

5. Refund Timeframe: Refunds for faulty or defective products will be processed promptly, and the funds will be returned using the original payment method. The time it takes for the refund to appear in your account may vary based on your financial institution.

6. Exclusions: We reserve the right to reject returns in cases where the product has been: - Damaged due to misuse, abuse, or negligence. - Not used or maintained in accordance with care instructions. - Altered or modified in any way.

7. Return Shipping: If you are returning an item due to a fault or defect, we will cover the return shipping costs. If a returned item is found not to be faulty, the cost of return shipping will be the responsibility of the customer.

8. Contact Information: For all returns and inquiries, please contact our customer service at enquires@hannaedwardsart.com. Please include your order number and a detailed description of the issue in your communication.

9. Changes to Returns Policy: We reserve the right to update or modify this returns policy as needed. Check our website for the latest version.

10. Governing Law: This returns policy is governed by and construed in accordance with the laws of Australia.