Shipping policy

General Shipping:

All Canvas and Paper Prints are dispatched from Arts Edge Photo and Frame, located in Edgewater, WA 6027.

Small Paper Prints are carefully packaged flat in foam core, while all other prints are securely delivered rolled in a protective art box. Our shipping partners include Australia Post and Toll courier networks. 

As we print to order, the printing and processing timeframe typically ranges from 2 to 14 working days. Shipping to major cities within Australia generally takes approximately 2 to 10 working days. For regional Australia and international destinations, delivery times may vary and generally take a bit longer.

While we strive to expedite orders, especially during busy periods, there might be instances where shipping could take longer than anticipated. If you have a specific deadline for receiving your print, please inform us, and we will do our best to accommodate your request.

For our international customers, we happily offer worldwide shipping, extending our reach to deliver our products globally. Your satisfaction is our priority, and we aim to provide a seamless and efficient shipping experience for all orders, regardless of their destination. Please see international Shipping. 

 

Local Pick Up:

For our local customers, we offer a convenient pick-up option from Arts Edge Photo and Frame in Edgewater WA 6027. If you prefer to collect your order in person, Use the code PICKUP at the checkout. during the checkout process.

Once your order is ready for pick-up, you will receive a notification via email or phone. Our team will ensure that your order is prepared and ready for a smooth and efficient pick-up experience.

Please note that a valid identification and the order confirmation may be required upon pick-up. If you have any specific requests or questions regarding the pick-up process, feel free to reach out to our customer service team, and we'll be happy to assist you.

 

International Orders:

Thank you for your understanding and cooperation in navigating international shipping, where customs, taxes, or additional fees may be imposed by the destination country.

For a personalized shipping quote or if you have any inquiries related to international shipping, please reach out to our customer support team at sales@hannaedwardsart.com. We commit to responding to your inquiry promptly.

It's important to note that international customers are responsible for any customs duties, taxes, or additional fees levied by their respective countries. These charges are beyond our control and are not included in the total purchase price.

Kindly be aware that all international sales are considered final. Regrettably, we are unable to accept returns or exchanges for international orders unless the item received is damaged or defective. For further details, please consult our Returns Policy.

We appreciate your trust in Hanna Edwards Art and are dedicated to ensuring a positive experience for our international customers. If you have any questions or concerns, do not hesitate to contact us.

Original Art Work:

Original artworks cannot be shipped through standard postal services due to their size and nature. Upon completing your purchase, we will contact you to organize a custom freight quotation. Alternatively, feel free to reach out to us at sales@hannaedwardsart.com before making your purchase, and we will gladly provide a quote. For those who prefer, pick-up of original works is also an option by appointment. Please contact us at sales@hannaedwardsart.com to make arrangements.